It really gets my back up when I feel like I have been conned…. but if I was to read the small print on the website they would say that they are going to do it .. but without any warning it really annoys me.
I refer to Ancestry.co.uk, but this post could elude itself to a whole host of websites that suck you in and then when you have forgotten all about them, sting you for a subscription fee. I was just paying a chunk off my credit card bill tonight (flights & car hire to Marbella for next May) when I see £41.95 from Ancestry.co.uk. My first thought was that I hadn’t subscribed to Ancestry, but then my second thought was perhaps I’d been on the site, but ages ago.
The more I thought about it the more it came back to me and I was sure it was a free trail that I signed up for, where you have to put your credit card details in, but you always say to yourself that you’ll have a play and then unsubscribe before you get charged. I suppose that was the plan, but I thought it would be ok as the card I used expired at the end of May, but had also forgotten all about it. (Hmmm no idea how they can take payment from an expired card?)
Once I had regained my login for Ancestry by doing a forgot Username and Password section (must be very well used) it all came back to me. I signed up on 31st December 2009, must have been that dull bit on New Years Eve, for a free 6 month trial on a special deal. I remember going on the site as I’m a bit of a family historian but couldn’t for the life of me figure out what to do. The site comes across as there to make it easy for you but it needs really specific data like full date of births and dates of death which I just haven’t got, even though I’ve got hand drawn family trees for all sides of the family dating back hundreds of years.
So after an hour or so faffing about on Ancestry I gave up and probably went to join in the festivities. Yes I should have cancelled the subscription, but perhaps my intention was to come back and try again. What really annoys me though is that in the 6 months that I have been a “member” of the site I haven’t had a single communication from Ancestry to even remind me about my membership or that my initial introductory 6 months were running out, or any communication to ask if I wanted to resubscribe to a certain membership levels.
Perhaps Ancestry.co.uk see all these dormant accounts and start to rub their hands together as suddenly it’s a big pay day 6 months after you have run a promotion getting people to sign up to the site. I think I probably used the site for about 2 hours tops and didn’t gain anything from it at all. Now I’m in the situation that I have now paid for the next 6 months, so do I leave it and set myself a reminder to cancel it before the next payment gets sucked from my Mastercard or cancel it now?