This is only going to be a short post, but it totally drives me CRAZY that companies that you have services from like mobile phones, bank cards, or insurance always want to speak to the “account holder”. What utter nonsense … especially when I am named person either on the phone contract, the bank card or the car insurance. So if I ring up to make a change on something or ask advice, they confirm who I am but then want to speak to the “account holder” which on the majority of things its Dave. (Not sure why its just the way things were set up). So what would happen if I just put any male on the phone who might know Dave’s date of birth .. would they accept that as being speaking to the “account holder”. It’s utterly stupid and I suppose if Dave just rings up to change something that may affect me he just gets total authority to do it, so even as a married couple I don’t have any rights over the services that we both use.
The purpose of this post is to vent the frustration I have endured this evening trying to get my Blackberry Internet Services username from Orange that I have no clue what it is as it was set up about 18 months ago, but oh no they need to speak to the “account holder”. Ridiculous!